Service Status Update - Database Performance Incident
We are currently experiencing a service disruption affecting our OptimizerX and Sikka One API services due to a database system failure. Approximately 4% of our customers are experiencing service unavailability as a result of this incident.
Current Status: Our initial automated recovery mechanisms were not fully successful in resolving the database issue, which has extended our recovery timeline. Our technical teams are actively working to restore full service functionality and investigating the root cause of this disruption.
Impact:
- Limited access to OX and API services for affected customers
- Extended recovery time due to partial recovery process failure
- Approximately 4% of customer base affected
Actions Being Taken:
- Technical teams are working to restore full service functionality
- Comprehensive root cause analysis is underway
- Detailed incident report will be provided later this week
We sincerely apologize for any inconvenience this service disruption has caused. While system failures can occur despite robust preventive measures, we understand the impact this has on your operations. We are committed to resolving this issue as quickly as possible and implementing measures to prevent similar incidents in the future.
We will provide a detailed update on our findings and preventive measures later this week. Our support team remains available to assist affected customers during this time.
Thank you for your patience and understanding as we work to resolve this situation.